“Veriteam’s ability to see the forest and not just the single tree has been invaluable to Paddle as it strives to grow its charitable profit.

The organisation needed an overhaul and Grace Lawless was the ideal person to guide-us past any poor habits we had historically fallen into, helping the team plan for the future. The insight she gave the organisation was invaluable when it came to restructuring and maximising revenue streams, safeguarding the events future.”

David Samuel, Paddle Round the Pier Director

300% More!

“Working with Veriteam has brought clarity to the next steps for my role and how to get there. Grace brings a wealth of experience to the table. Before working with Grace I felt frustrated as I knew I needed to look ahead and become more strategic so I could make the most of new opportunities. We made time to explore the steps together which felt very positive as I started to make changes. I would recommend working with Veriteam without hesitation, it was enjoyable and I have found a new energy for my job which is a great experience!”

Sarah Springford, Director, The Brighton & Hove Chamber of Commerce

Strategic Leadership Focus!

“Our business relies on having a great reputation and being able to provide first class customer service. We care about the customer experience and strive to ensure this is as best as it can be. We hadn’t realised our feedback processes were more complicated than they needed to be, so getting an external eye on these and ‘sense checking’ what were were doing identified some quick win improvements.
We implemented a new automated email to customers asking for customer feedback and we have already seen an increase in response to this. We’re using this to help us improve our customer service quality and the great feedback received is also a boost for our team.”

Andrew Murphy, Managing Director, The Move Team

Customer Feedback Scores Improved!

“We have to give customers quotes very quickly, otherwise they will go to our competitors. Our pricing model was complicated and manual which put our customer services teams under pressure when they were on the phone to customers.
Grace created a great pricing model that automates a lot of the work that we were doing manually every day. This frees up time, eliminates errors and means we don’t risk losing customers, increasing our sales ratios.”

Andrew Murphy, Managing Director, The Move Team

Errors Eliminated!

“We wanted to move from being very operational to having longer term career development plans. This will help the team grow stronger and build their skills. Grace understood our business in depth and helped each person understand exactly how they contribute to the business. Developing individual targets plus career development growth plans means every person is contributing to our future success in a way that is completely aligned with our growth strategy.”

Andrew Murphy, Managing Director, The Move Team

New Team Goals!

“We thought it would be a huge task and had no idea where to start. We were able to identify some quick wins to speed up our processes. We were also able to identify longer-term innovative improvements which give us a focus for the future and will deliver exciting opportunities to really improve our customer service. Grace can really help you identify areas in your business to fix. You’ll probably find areas you didn’t even realise were an issue!”

Andrew Murphy, Managing Director, The Move Team

£17,000 Saved!

“The initial meeting was very productive as it allowed us to review both historic and current business activity. With this in mind we were able to brain storm new ideas going forward which were presented in a logical manner in the marketing report. We are now looking at how to action the report to take Red IT Solutions to the next step in it’s evolution.

We look forward to engaging with Veriteam to review performance and plan further activities in the future.”

Chris Banwell, Director, Red IT Solutions

Marketing Strategy Revitalised!

“All of our in-house processes were self-built. We needed to get an external eye on these and ‘sense check’ a lot of what we were doing. We thought it would be a huge task and we had no idea where to start.

By understanding our processes, Grace helped us develop our growth strategy for the overall business and then broke this down into achievable targets for each part of the business so that we can speed up our growth and aim for a 30% increase in sales this year.

We have now set a list of targets that we can monitor and review which will grow our business faster this year.”

Andrew Murphy, Managing Director, The Move Team

30% Sales Growth Targets and Strategy Developed!

“Before working with Veriteam we suffered the frustrating challenges of duplication of tasks, people not sure of what they needed to do and when they needed to do it by, frustration with the amount of time it takes to get stuff done and the amount of stages within a process. We were bored of having to do tedious repetitive tasks.

By working with Veriteam we have identified many ways to streamline, speed up and improve the quality of what we do, leaving us feeling a lot calmer. It’s unbelievable the small things you do on a day to day basis that when you stop to look at your processes with Veriteam, you can improve things so quickly. It seems obvious when you do it but you don’t have the time in the first place. The recommendations are really clear and break things down in a very easy to read way. And Grace is lovely to work with!”

Emily Jones, Events Manager, Brighton & Hove Chamber of Commerce

Almost 50% Faster!