“Our business relies on having a great reputation and being able to provide first class customer service. We care about the customer experience and strive to ensure this is as best as it can be. We hadn’t realised our feedback processes were more complicated than they needed to be, so getting an external eye on these and ‘sense checking’ what were were doing identified some quick win improvements.
We implemented a new automated email to customers asking for customer feedback and we have already seen an increase in response to this. We’re using this to help us improve our customer service quality and the great feedback received is also a boost for our team.”
Andrew Murphy, Managing Director, The Move Team