Streamlined Customer Services

“When we first invited Grace to look at our processes and work practices in our busy reception, we had an inkling that things could be different but also an overwhelming sense that this would be a mammoth task. Grace’s analysis provided insights and step-by-step change recommendations that are continuing to be our driving manual for implementing new practices in our customer services. Grace’s aptitude for getting under skin of your organisation is invaluable and if you are looking for clarity and impetus to move forward with making changes we most warmly recommend that you use Veriteam to help you.”

Sophie Franzen, Executive Director, The Bridge, Brighton